Website Terms

Last updated: October 4, 2026

Arcane Vending is owned and operated by Arcane Arena LLC (“we,” “us”). These terms describe use of arcanevending.com and its support forms.

What this website does

You can use this website to report a vending-machine issue, ask about placing a machine at a business, or request a restock. The website does not take payments or create customer accounts.

Submitting a request does not place an order, reserve products, approve a refund, or create an agreement to install or restock a machine. We will review your request and contact you when follow-up is needed. Machine placement, availability, and service arrangements require separate confirmation.

Reporting a problem

Please provide the machine ID or location, the date of the issue, a useful description, and an email address where we can reach you. Include the amount paid if it helps explain the problem. Do not send payment card numbers, passwords, or other sensitive information.

We’ll contact you or resolve your case within 5 business days. A response within that period may be a request for more information or an update on the investigation; it does not mean that every case will be resolved or every requested refund approved within that time.

A submission confirmation means the website has accepted your request for delivery to support. It does not mean a refund or other remedy has been approved. If submission fails, or you have not heard from us within 5 business days, email support@arcanevending.com. Include any request reference you received.

If you believe a machine purchase needs a refund or another remedy, contact us with the details so we can review it. The booster-pack policy below applies to dissatisfaction with correctly dispensed factory-sealed packs. Nothing in these terms limits rights or remedies you have under applicable law.

Factory sealed booster packs

Factory-sealed booster packs contain randomized cards selected and packed by the manufacturer. Arcane Vending does not control the cards inside or guarantee any particular card, rarity, pull rate, or resale value beyond the manufacturer’s stated product contents.

If the correct factory-sealed booster pack is successfully dispensed, we do not provide a refund because you changed your mind or are dissatisfied with the cards, rarity, or value you pulled. Opening a pack and finding no desired or valuable cards is not, by itself, a product defect.

This policy does not exclude review of a failed vend, an incorrect item, or a potentially defective product, and it does not limit remedies required by applicable law. Contact support@arcanevending.com with those concerns. This section applies to manufacturer-sealed booster packs; it does not describe how any separately offered repack or slab-pack product is assembled.

Product authenticity

Arcane Vending sells genuine products sourced from reputable, established suppliers. Before stocking our machines, we inspect product seals and packaging print quality for signs of counterfeiting, tampering, or resealing. Factory-sealed packs remain unopened during these checks. If you have an authenticity concern, contact us so we can investigate.

Claim verification

Submitting a claim does not automatically qualify for a refund or replacement. We may request purchase details, photos of the product and packaging, and return of the item for inspection. Claims may be declined when evidence shows tampering, product substitution, or misrepresentation. This does not limit rights required by law.

Please retain the product and its packaging while your claim is being reviewed.

Responsible use

Provide information that is accurate to the best of your knowledge and that you are entitled to share. Do not impersonate another person, submit spam or deliberately false requests, send unlawful or abusive content, or attempt to bypass security checks or interfere with the website.

We may block abusive traffic or restrict access when reasonably necessary to protect the website and its users. If a security check prevents a legitimate request, you can contact support by email.

Website information and availability

We try to keep machine information and website content accurate, but locations, product availability, and service conditions can change. Please tell us if you notice an error. Website access may be interrupted for maintenance, technical issues, or events outside our control.

Privacy

Our Privacy Policy explains how we handle information submitted through the website and technical information processed to operate and protect it.

Names and content

Arcane Vending is an independent retailer and is not affiliated with, sponsored by, endorsed by, or an official partner of the brands or manufacturers whose products we sell. All third-party trademarks belong to their respective owners.

Arcane Vending branding and website materials belong to their respective owners. Other product names and trademarks belong to their owners. A reference to a product or brand does not by itself imply endorsement or affiliation.

You may use the website to get information and contact us. These terms do not grant ownership of our branding or anyone else’s trademarks, and they do not restrict uses permitted by law.

Updates and contact

We may revise these website terms as the site changes. The date above identifies the current version. Any change does not remove rights you have under applicable law.

For questions about the website or a request, contact:
Arcane Arena LLC, operating as Arcane Vending
support@arcanevending.com